WhatsApp not working on mobile data but working on WiFi (causes and solution)

WhatsApp not working on mobile data but working on WiFi

WhatsApp is one of the most widely used messaging apps in the world, but it’s not uncommon for users to experience issues with the app. One common problem that users may encounter is that WhatsApp is not working on mobile data but is working on WiFi.

There are several reasons why this issue might occur, and in this blog post, we’ll explore some of the most common causes and provide solutions to help you get WhatsApp working again on your mobile data.

reasons why WhatsApp may not work on mobile data but works on WiFi.

below are the reasons why your WhatsApp may not function with mobile data, and also the solution to follow in order to resolve this.

1. Insufficient mobile data balance.
2. Network connectivity issues with the mobile data provider.
3. WhatsApp server issues.
4. Incorrect APN settings on the device.
5. Issues with the device’s software or hardware.
6. Firewall or VPN settings blocking the app’s access to the internet.
7. Restrictions set by the mobile data provider.
8. Incorrect date and time settings on the device.
9. Outdated version of WhatsApp installed on the device.
10. Conflicting apps or services on the device that may be interfering with WhatsApp’s functionality.

solution to follow in order to resolve this issue of whatsapp not working on mobile data but works on WiFi

• Insufficient mobile data:

One of the most common reasons for WhatsApp not working on mobile data is that the user’s mobile data plan is not sufficient. To fix this, check your mobile data usage and ensure that you have enough data to use WhatsApp.

• Network issues:

Another possible reason for WhatsApp not working on mobile data is that there are network issues with your mobile carrier. To resolve this, check the status of your mobile network and contact your carrier if there are any known issues.

• Outdated WhatsApp version:

WhatsApp is updated frequently, and if you are using an older version of the app, it may not work correctly on your mobile data. To fix this, check for updates and make sure that you have the latest version of WhatsApp installed.

Step by step procedure on how to update my Whatsapp version

1. Open the App Store (iOS) or Google Play Store (Android) on your device.
2. Search for “WhatsApp” in the search bar.
3. Tap on the WhatsApp app in the search results.
4. If an update is available, you will see an option to update the app.
5. Tap on “Update” to begin the process.

Once the update is finished, open WhatsApp and start using the latest version.

after updating the Whatsapp version to the latest one, you can check to know whether it is working now.

• Settings not configured well:

It is possible that WhatsApp settings are not configured correctly. Check if WhatsApp is allowed to use mobile data. Also, ensure that your device is not in airplane mode and that mobile data is turned on.

Step by step procedure to check and allow WhatsApp to use mobile data 

1. Open the settings app on your phone.
2. Tap on “Apps” or “Application Manager” (the name may vary depending on your device).
3. Look for WhatsApp in the list of apps and tap on it.
4. Tap on “Permissions” or “App Permissions” (the name may vary depending on your device).
5. Look for “Mobile Data” or “Data Usage” permission and check if it is enabled.
6. If it is disabled, tap on the toggle switch or button to enable the permission.

Exit the settings app.

Note: The steps may vary depending on the device and android version.

• Restart your device:

Sometimes, a simple restart of your device can fix the issue. Try restarting your phone and see if that resolves the problem.

other helpful things you can do in order to resolve this issue.

1. Check with your mobile data provider to see if there are any restrictions or outages that may be causing issues with WhatsApp.
2. Ensure that the date and time settings on your device are correct. Go to the device’s settings, select “Date and Time,” and make sure the settings are correct.
3. Check the APN settings on your device. Go to the device’s settings, select “Mobile Network” or “Cellular Data,” and make sure the settings match the ones provided by your mobile data provider.
4. If none of the above steps work, try uninstalling and reinstalling the WhatsApp app on your device.
5. If the problem persist you might need to check with your device manufacturer for any software update or visit the WhatsApp support forum for further assistance.

In conclusion, if WhatsApp is not working on mobile data but working on WiFi, it can be caused by a variety of factors, including insufficient mobile data, network issues, outdated WhatsApp version, settings and even a simple device restart. By following the solutions outlined above, you should be able to get WhatsApp working on your mobile data again.